FAQ
SHIPPING
We are happy to provide Free Shipping on all domestic orders over $150.00! We ask that you allow up to 2 business days for our team to process your order upon payment confirmation.
Average North American shipping time is 3-5 business days via USPS Priority Mail. Please note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.
RETURNS AND EXCHANGES
Customers may return or exchange items up to 14 days after delivery. Returns will not be accepted if requested over 14 days passed the delivery date noted on the order tracking. Any extensions to the exchange time frame must be requested before the 14 days have expired. There are no extensions on refunds.
Products marked down in price are final sale items and not eligible for return. Please note that full priced items purchased using discount codes or during a site-wide sale period are not considered final sale.
PAYMENTS
We stand by the quality of our products. We guarantee that our products are made with .925 silver content or higher. Slight color variation may occur between the pictures displayed on screen and actual purchase. Please send us a message on our "Contact Us" page and include your order number and reason for return. We personally inspect every item that is sent out.
We accept all major credit cards and Apple Pay.
SIZING
Bracelet sizing is listed in circumference in inches. To measure, use a string to measure desired fit and lay back out on a ruler to get your measurements in inches.
Our ring sizes are listed in US Ring sizing. For ring sizing, you can use this tool http://www.onlineconversion.com/ring_size.htm or visit your local jeweler. Convenient Ring Sizing tools are also available on Amazon for around $5 USD.
COLLABORATIONS / HOW CAN I WORK WITH YOUR BRAND?
For business inquiries, please send us a message on our "Contact Us" page
HOW DO I TAKE CARE OF MY JEWELRY?
Real .925 Sterling Silver will tarnish over time. If you want to polish your pieces, you may use a silver polishing cloth found at your local jeweler or on Amazon. You may also take your pieces to your local jeweler for a cleaning.
Do not take your jewelry for a swim!
WHY DID YOUR PRICES CHANGE?
We believe in creating the highest quality products at a fair price. Therefore, we don't apply an insane markup to our items like other brands out there. Since we use high quality metals, sterling silver and gold, our pricing sometimes changes when there is a significant increase in raw gold and silver prices.
WHAT ARE SAPPHIRES?
Sapphires are notable for holding our attention over the years. This gemstone has great toughness and belongs to the corundum family, therefore, it is an exceptional gemstone. They come in every color of the rainbow. Except red. Sapphires are a 9 on the Mohs Scale of Hardness.
WHAT IS STERLING SILVER MADE OF?
Sterling silver is an alloy of silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper. The sterling silver standard has a minimum millesimal fineness of 925. Fine silver is 99.9% pure and is generally too soft for producing functional objects; therefore, the silver is usually alloyed with copper to give it strength while preserving the ductility and beauty of the precious metal.
WHAT IS A PRONG SETTING?
A prong setting is a metal base with prongs that extend to its girdle to hold the some securely in place.
HOW ARE GEMS MEASURED?
Gems are measure in Millimeters (mm).